Assessment Services Manager

The University of Auckland; Auckland; On-site; NZD 114,000 - 140,000; Full time

Benefits offered by this job

Flexible employment practices

Five weeks’ annual leave

Job summary

The University of Auckland is seeking an experienced leader to join Student and Scholarly Services as our Assessment Services Manager. This pivotal role leads examination operations, ensuring high-quality, equitable and future-focused assessment services that support student success and academic excellence.

You will oversee examinations, assessment equity, academic integrity, student discipline processes and digital assessment platforms across a diverse portfolio, driving innovation, continuous

Qualifications

• Significant leadership experience within a large and complex organisation.
• Experience leading high-volume operational services.
• Experience leading service, systems and process improvement initiatives.
• Strong stakeholder engagement and relationship management skills at all levels of the organisation.
• Demonstrated ability to analyse complex data and provide strategic insights.
• Experience leading teams through transformation and change.

Responsibilities

• Lead the delivery and continuous improvement of the University’s centrally managed exam and assessment services.
• Provide strategic leadership for assessment operations, systems and technologies, including the University’s digital assessment platform.
• Lead and develop a high-performing team while fostering a collaborative and inclusive culture.
• Partner with senior academic and professional leaders to support learning and teaching priorities.
• Drive assessment transformation initiatives, service enhancements and operational excellence.
• Manage strategic projects, risk planning and business continuity activities across the portfolio.
• Build strong relationships with internal and external stakeholders to enhance assessment practices and services.

Skills

Leadership experience

High‑volume operations

Process improvement

Stakeholder engagement

Data analysis

Change management

Job description

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research‑led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

We are seeking an experienced leader to join Student and Scholarly Services as our Assessment Services Manager. This pivotal role leads the University’s examination operations, ensuring high-quality, equitable and future-focused assessment services that support student success and academic excellence.

Working across a diverse portfolio that includes examinations, assessment equity, academic integrity, student discipline processes and digital assessment platforms, you will partner with academic and professional leaders to drive innovation, continuous improvement and service excellence. This is a unique opportunity to influence institutional assessment strategy while leading a high-performing team in one of New Zealand’s leading universities.

Key responsibilities:

• Lead the delivery and continuous improvement of the University’s centrally managed exam and assessment services.
• Provide strategic leadership for assessment operations, systems and technologies, including the University’s digital assessment platform.
• Lead and develop a high-performing team while fostering a collaborative and inclusive culture.
• Partner with senior academic and professional leaders to support learning and teaching priorities.
• Drive assessment transformation initiatives, service enhancements and operational excellence.
• Manage strategic projects, risk planning and business continuity activities across the portfolio.
• Build strong relationships with internal and external stakeholders to enhance assessment practices and services.

This is a fulltime, permanent position. The salary range for this role is $114,400 - $140,000 depending on skills and experience.

You are a people-focused leader with significant experience leading operational teams within a large and complex organisation. You enjoy building relationships, influencing stakeholders and creating a strong supportive culture and environment where teams can thrive.

You will bring excellent communication and analytical skills, demonstrated experience leading change and continuous improvement initiatives, and a commitment to delivering exceptional service outcomes. An understanding of learning, assessment, equity and student‑centred service delivery will enable you to make an immediate impact in this role. You'll also value te ao Māori, diversity and inclusion, and be motivated by the opportunity to contribute to meaningful outcomes for both tauira and staff.

Success in this role will require a balance of strategic thinking and strong leadership. You will lead a team of experienced professionals, navigate a complex environment and ensure University priorities are delivered through strong planning, collaboration and execution.

Our ideal candidate will bring:

• Significant leadership experience within a large and complex organisation.
• Experience leading high-volume operational services.
• Experience leading service, systems and process improvement initiatives.
• Strong stakeholder engagement and relationship management skills at all levels of the organisation.
• Demonstrated ability to analyse complex data and provide strategic insights.
• Experience leading teams through transformation and change.

The University of Auckland is committed to providing an excellent working environment through:

• Flexible employment practices and a culture that supports work‑life balance
• A competitive salary with five weeks’ annual leave

25 September 2026

If you have any questions, please email Mel Cross via [e-mail]

Please note we are happy to answer your questions, but we do not accept applications via email