Academic Services Manager

The University of Auckland; Auckland; On-site; NZD 99,000 - 122,000; Full time

Benefits offered by this job

Flexible employment practices

Five weeks’ annual leave

Discounted car parking

Parental leave allowance

Job summary

The University of Auckland is seeking an experienced leader to provide leadership for faculty-based academic services, ensuring a high-quality student experience across programmes and coordinating with faculty leadership.

The role collaborates with central Student and Scholarly Services and the School of Graduate Studies to deliver seamless, holistic service, including admissions, progress and programme completion matters. It also drives strategic projects and service improvements.

Qualifications

• Significant experience in a management role within a large, complex organisation.
• Demonstrated skills in team building, change management and collaboration with diverse stakeholders.
• Extensive knowledge of trends and best practice in customer service, service design and digital delivery.

Responsibilities

• Provide leadership, mentoring and direction for staff.
• Lead implementation of faculty and University strategic and annual plans related to academic and student services.
• Ensure accurate advice for admissions, academic progress and programme completion matters.
• Build and maintain strong stakeholder relationships with central service divisions and faculty teams.
• Foster collaboration with admissions/enrolment teams to optimise outcomes and enhance student experience.
• Lead strategic projects and service improvements, including health programme changes and clinical admissions enhancements.

Skills

Leadership

Staff mentoring

Stakeholder engagement

Customer service trends

Te ao Māori understanding

Tools

Student information systems

Job description

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

This position offers an excellent opportunity to provide leadership for ensuring effective faculty-based academic services to students and academic leaders across the faculty’s academic programmes (including doctoral and sub-doctoral research). It is responsible for managing faculty’s relationships with the central Student and Scholarly Services function and the School of Graduate Studies to ensure delivery of a high quality, seamless and holistic service and student experience for the University’s students.

Key accountabilities include:

• Providingleadership, mentoring and direction for staff
• Assumingresponsibility for the implementation of faculty and University strategic and annual plans as they relate to academic and student services in the faculty.
• Ensuringaccurate and appropriate advice is available to the Student and Scholarly Services function, particularly Student Hubs and central Academic Services relating to admissions, academic progress and programme completion matters relating to the faculty’s academic programmes and courses.
• Building and maintaining strong stakeholder relationships with both central service divisions and faculty teams, to ensure effective collaboration and alignment.
• Fostering strong working relationships with central admissions and enrolment teams to optimise admissions and enrolment outcomes, support faculty recruitment objectives, and enhance the overall student experience.
• Playing a leading role in the planning and delivery of ongoing strategic projects and service improvements, including initiatives such as Undergraduate Health programme changes and Clinical Admissions process enhancements

This is afulltime (37.5h per week), permanent position.

The salary range for this role is$98,700 – $121,900, depending on skills and experience

This role works closely with the Faculty Student Support and Engagement, Marketing and Communication, and Student Hubs teams at Grafton Campus, and the Faculty academic leadership. This role is pivotal in ensuring effective faculty-based academic services are provided to students and academic leaders across the faculty’s academic programmes.

To be considered for this position, our ideal candidate will bring:

• Significant experience in a management role with proven experience in operational planning and implementation within a large, complex organisation
• Demonstrated skills and experience in team building, change management and working collaboratively
• Extensive knowledge of trends and best practice in customer service including service design, digital delivery and self-service
• Demonstrable understanding of Te ao Māori and experience of developing cultural competency within a team.
• Experience and understanding of academic and student services and other university related information systems.

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.