Facilities & Services Team Leader

University of Auckland; Auckland; On-site; NZD 73,000 - 91,000; Full time

Benefits offered by this job

Five weeks' annual leave pro rata

Career development opportunities

Staff benefits and discounts

Job summary

University of Auckland is seeking an experienced Facilities & Services Team Leader to oversee two faculties—Law and Business and Economics—based primarily at the Faculty of Law. The role involves leadership, planning, reporting, and project coordination to deliver high-quality support services.

You will lead a small team of coordinators, reception staff and interns, manage day-to-day operations, and coordinate resources to meet service standards.

Qualifications

• Demonstrated experience leading and developing a small team.
• Strong office administration, operations, business support, or service delivery experience.
• Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation.
• Experience generating, analysing, and presenting reports to support operational decision-making.
• Strong project management or project coordination experience.
• Excellent organisational and planning skills, with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong stakeholder relationship management and communication skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Sound judgement, initiative, and problem-solving capabilities.
• Experience managing procurement processes, vendors, or service providers.
• Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint.

Responsibilities

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support.
• Managing the day-to-day delivery of administration, and facilities services.
• Coordinating workloads, priorities, and resources to ensure service standards are met.
• Preparing reports, presentations, professional correspondence, and operational documentation.
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives.
• Supporting and coordinating operational projects and service improvement activities.
• Facilitating meetings and ensuring follow-up actions are completed.
• Managing procurement activities, supplier relationships, and resource allocation.
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements.
• Building strong relationships with academic and professional staff across the University.
• Supporting health, safety, business continuity, and operational planning activities.
• Identifying opportunities to improve processes and enhance service delivery.

Skills

Team leadership

Office administration

Written communication

Reporting & analytics

Project management

Planning & organising

Multitasking

Stakeholder management

Customer focus

Procurement

Microsoft 365

Tools

Microsoft 365

Job description

• UoA Department Name: Business and Economics

Job Description

We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law.

This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery. You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services.

Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school.

Leading 2 Facility Coordinators, Reception Staff and Interns you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors.

Key responsibilities include:

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
• Managing the day-to-day delivery of
• administration, and facilities services
• Coordinating workloads, priorities, and resources to ensure service standards are met
• Preparing reports, presentations, professional correspondence, and operational documentation
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
• Supporting and coordinating operational projects and service improvement activities
• Facilitating meetings and ensuring follow-up actions are completed
• Managing procurement activities, supplier relationships, and resource allocation
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
• Building strong relationships with academic and professional staff across the University
• Supporting health, safety, business continuity, and operational planning activities
• Identifying opportunities to improve processes and enhance service delivery

This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken.

Working hours: Monday to Friday, 8:00am to 4:00pm.

This is a Band F professional staff role with a salary range of $73,400 - $90,700 per annum, dependent on qualifications, skills, and experience.

Based within the Faculty of Law, this role sits within a Facilities Services team that works across both the Faculty of Law and the Faculty of Business and Economics, creating opportunities to build relationships with a diverse range of stakeholders.

The team is responsible for delivering high-quality administration, operational, and facilities support services that enable staff and students to thrive in a welcoming and well-managed environment.

We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed.

To be successful in this role, you will have:

• Demonstrated experience leading and developing a small team
• Strong office administration, operations, business support, or service delivery experience
• Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation
• Experience generating, analysing, and presenting reports to support operational decision-making
• Strong project management or project coordination experience
• Excellent organisational and planning skills, with strong attention to detail
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong stakeholder relationship management and communication skills
• A customer-focused mindset with a commitment to delivering exceptional service
• Sound judgement, initiative, and problem‑solving capabilities
• Experience managing procurement processes, vendors, or service providers
• Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint

Additional Information

Waipapa Taumata Rau | The University of Auckland - is New Zealand's leading university and offers an excellent working environment through:

• Five weeks' annual leave pro rate
• Career development and professional learning opportunities
• Access to a range of staff benefits, wellbeing initiatives, and discounts

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz