Team Leader, Student Hubs and Client Services

The University of Auckland; Auckland; Hybrid; NZD 88,000 - 98,000; Full time

Benefits offered by this job

Flexible working pattern

6.75% superannuation

Five weeks' annual leave

Career development programs

Discounted car parking

Parental leave allowance

Childcare benefits

Job summary

The University of Auckland is seeking a Team Leader for Student Hubs and Client Services to supervise the Davis Law Library and City Campus operations. The role combines in-person leadership across two sites with one day per week work from home, on a fixed-term basis from October 2026 to April 2027.

Responsibilities include guiding a team, coordinating services for students, and collaborating with the Student Hubs Leadership group to ensure seamless support across locations.

Responsibilities

• Lead the Student Hub and Davis Law Library team and operations.
• Split work across City Campus and Davis Law Library with agreed in-person and WFH days.
• Review and align with the Student Hubs Leadership group and role description.

Job description

Team Leader, Student Hubs and Client Services

• The University of Auckland
• Sep 7, 2026

Education

About The University of Auckland

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

Te Kahu Tauira I Student & Scholarly Services is looking for a skilled Team Leader to join the Student Hub leadership team. Your role forms part of a wider Student Hubs Leadership group across our 6 locations.

This role will be responsible for the team and operations of our Davis Law Library on City Campus. To ensure alignment with the wider leadership team the role will be split across the City Student Hub and Davis Law Library as below:

• Two days at Davis Law Library (days TBC)
• Two days at City (Tuesdays and one other day)
• One day Work from Home (day TBC)

This fixed term role is covering for a secondment, and the contract dates are likely to be from October 2026 to the end of April 2027. It is a full-time, 37.5 hours per week, role with a Monday-Friday work pattern (start and end times negotiable) and the salary range is $88,000 - $98,000 per annum.

For more detailed information on the role responsibilities and requirements, please review theposition description .

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically, and these include:

• guidance and advice on being a student
• navigating the University systems, spaces and processes
• exploring study options
• application and enrolment support
• Library & Student IT services

We are looking for a highly motivated individual who:

• Is an innovative problem-solver and champions continuous improvement
• Is comfortable leading in an environment of change
• Is highly organised and able to manage a variety of work simultaneously
• Has the ability to see the bigger picture, but not forget the detail

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

If you have questions or would like a confidential conversation, please reach out to Kelly Duffus ([e-mail] ). Please note we are happy to answer questions, but we do not accept applications by email.