Assessment Services Leader - Exams & Digital Platform

The University of Auckland; Auckland; On-site; NZD 114,000 - 140,000; Full time

Benefits offered by this job

Flexible employment practices

Five weeks’ annual leave

Job summary

The University of Auckland is seeking an experienced leader to join Student and Scholarly Services as our Assessment Services Manager. This pivotal role leads examination operations, ensuring high-quality, equitable and future-focused assessment services that support student success and academic excellence.

You will oversee examinations, assessment equity, academic integrity, student discipline processes and digital assessment platforms across a diverse portfolio, driving innovation, continuous

Qualifications

• Significant leadership experience within a large and complex organisation.
• Experience leading high-volume operational services.
• Experience leading service, systems and process improvement initiatives.
• Strong stakeholder engagement and relationship management skills at all levels of the organisation.
• Demonstrated ability to analyse complex data and provide strategic insights.
• Experience leading teams through transformation and change.

Responsibilities

• Lead the delivery and continuous improvement of the University’s centrally managed exam and assessment services.
• Provide strategic leadership for assessment operations, systems and technologies, including the University’s digital assessment platform.
• Lead and develop a high-performing team while fostering a collaborative and inclusive culture.
• Partner with senior academic and professional leaders to support learning and teaching priorities.
• Drive assessment transformation initiatives, service enhancements and operational excellence.
• Manage strategic projects, risk planning and business continuity activities across the portfolio.
• Build strong relationships with internal and external stakeholders to enhance assessment practices and services.

Skills

Leadership experience

High‑volume operations

Process improvement

Stakeholder engagement

Data analysis

Change management

Job description

The University of Auckland is seeking an experienced leader to join Student and Scholarly Services as our Assessment Services Manager. This pivotal role leads examination operations, ensuring high-quality, equitable and future-focused assessment services that support student success and academic excellence.

You will oversee examinations, assessment equity, academic integrity, student discipline processes and digital assessment platforms across a diverse portfolio, driving innovation, continuous