Facilities & Services Team Lead – Operations & People

University of Auckland; Auckland; On-site; NZD 73,000 - 91,000; Full time

Benefits offered by this job

Five weeks' annual leave pro rata

Career development opportunities

Staff benefits and discounts

Job summary

University of Auckland is seeking an experienced Facilities & Services Team Leader to oversee two faculties—Law and Business and Economics—based primarily at the Faculty of Law. The role involves leadership, planning, reporting, and project coordination to deliver high-quality support services.

You will lead a small team of coordinators, reception staff and interns, manage day-to-day operations, and coordinate resources to meet service standards.

Qualifications

• Demonstrated experience leading and developing a small team.
• Strong office administration, operations, business support, or service delivery experience.
• Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation.
• Experience generating, analysing, and presenting reports to support operational decision-making.
• Strong project management or project coordination experience.
• Excellent organisational and planning skills, with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong stakeholder relationship management and communication skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Sound judgement, initiative, and problem-solving capabilities.
• Experience managing procurement processes, vendors, or service providers.
• Advanced proficiency with Microsoft 365 applications, particularly Word, Excel, Outlook, Teams, and PowerPoint.

Responsibilities

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support.
• Managing the day-to-day delivery of administration, and facilities services.
• Coordinating workloads, priorities, and resources to ensure service standards are met.
• Preparing reports, presentations, professional correspondence, and operational documentation.
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives.
• Supporting and coordinating operational projects and service improvement activities.
• Facilitating meetings and ensuring follow-up actions are completed.
• Managing procurement activities, supplier relationships, and resource allocation.
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements.
• Building strong relationships with academic and professional staff across the University.
• Supporting health, safety, business continuity, and operational planning activities.
• Identifying opportunities to improve processes and enhance service delivery.

Skills

Team leadership

Office administration

Written communication

Reporting & analytics

Project management

Planning & organising

Multitasking

Stakeholder management

Customer focus

Procurement

Microsoft 365

Tools

Microsoft 365

Job description

University of Auckland is seeking an experienced Facilities & Services Team Leader to oversee two faculties—Law and Business and Economics—based primarily at the Faculty of Law. The role involves leadership, planning, reporting, and project coordination to deliver high-quality support services.

You will lead a small team of coordinators, reception staff and interns, manage day-to-day operations, and coordinate resources to meet service standards.