F&B Supervisor: Lead Team, Elevate Guest Experience

Novotel Hotels; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Learn & Academy access

Daily staff meals

Accor Heartist Benefits

Parental Leave Scheme

Staff celebrations & tenure rewards

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Novotel Wellington is seeking an energetic Food & Beverage Supervisor to lead the on-shift team and ensure exceptional guest experiences in our restaurant and bar. Reporting to the Operations Manager, you will oversee service, onboarding, and training to maintain high standards and smooth operations on a rotating 7-day roster with AM/PM shifts.

You will drive guest satisfaction, staff development, and effective cross-department communication while promoting the Accor Live Limitless loyalty

Qualifications

• Passion for customer service and guest experience.
• Supervisory experience in F&B or hospitality.
• Ability to lead and motivate a team.
• Strong interpersonal and communication skills.
• Proven problem-solving ability under pressure.
• Excellent time management and organisational skills.

Responsibilities

• Assist in the smooth operation of the Food & Beverage department.
• Create a seamless dining experience for guests, making everyone feel welcome.
• Maintain constant communication with all departments.
• Ensure team members are confident in selling menu items, beverages and hotel services.
• Supervise on-duty team to ensure tasks are completed and guests receive top service.
• Train and develop staff in departmental policy and product knowledge.
• Develop a sales approach to drive and generate business.
• Promote Accor Live Limitless loyalty program across guests.

Skills

Customer service

Supervisory experience

Team leadership

Interpersonal skills

Problem solving

Time management

Communication

Flexible hours

Education

DM Certificate

LCQ Certificate

NZ licensed premises

Job description

Novotel Wellington is seeking an energetic Food & Beverage Supervisor to lead the on-shift team and ensure exceptional guest experiences in our restaurant and bar. Reporting to the Operations Manager, you will oversee service, onboarding, and training to maintain high standards and smooth operations on a rotating 7-day roster with AM/PM shifts.

You will drive guest satisfaction, staff development, and effective cross-department communication while promoting the Accor Live Limitless loyalty