Food & Beverage Supervisor

Novotel Hotels; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Learn & Academy access

Daily staff meals

Accor Heartist Benefits

Parental Leave Scheme

Staff celebrations & tenure rewards

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Novotel Wellington is seeking an energetic Food & Beverage Supervisor to lead the on-shift team and ensure exceptional guest experiences in our restaurant and bar. Reporting to the Operations Manager, you will oversee service, onboarding, and training to maintain high standards and smooth operations on a rotating 7-day roster with AM/PM shifts.

You will drive guest satisfaction, staff development, and effective cross-department communication while promoting the Accor Live Limitless loyalty

Qualifications

• Passion for customer service and guest experience.
• Supervisory experience in F&B or hospitality.
• Ability to lead and motivate a team.
• Strong interpersonal and communication skills.
• Proven problem-solving ability under pressure.
• Excellent time management and organisational skills.

Responsibilities

• Assist in the smooth operation of the Food & Beverage department.
• Create a seamless dining experience for guests, making everyone feel welcome.
• Maintain constant communication with all departments.
• Ensure team members are confident in selling menu items, beverages and hotel services.
• Supervise on-duty team to ensure tasks are completed and guests receive top service.
• Train and develop staff in departmental policy and product knowledge.
• Develop a sales approach to drive and generate business.
• Promote Accor Live Limitless loyalty program across guests.

Skills

Customer service

Supervisory experience

Team leadership

Interpersonal skills

Problem solving

Time management

Communication

Flexible hours

Education

DM Certificate

LCQ Certificate

NZ licensed premises

Job description

Company Description

Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location

Job Description

Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

Reporting to the Operations Manager, you will be responsible for the successful operation of the restaurant and bar while on shift.

You will supervise and manage the Food and Beverage team and assist with effective on-boarding and training ensuring there is continued support and development of the team.

This position is a minimum of 32 hours per week working on a rotating 7-day roster, with AM/PM Shifts.

Key Duties

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.

Qualifications

• Passion for customer service
• Supervisory experience in a similar role
• Proven experience in leading and motivating a team
• Strong interpersonal skills both with internal and external customers
• Demonstrated ability to problem solve and remain calm under pressure
• Excellent time management and communication skills
• Essential to be flexible with working hours, this role is based on a rotating 7-day roster. Morning shifts starting from 6am and Afternoon shifts from 3pm
• A current DM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ) is preferred.
• A first aid certificate is favourable.
• NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)

Additional Information

About

At Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS