Education Admin & Student Care Specialist

Skills4Work Limited; Ōtara-Papatoetoe; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Supportive team culture

Job summary

Skills4Work Limited is seeking a capable administrator to join our Customer Care Team at the Manukau Training Centre in Auckland. You will handle learner administration, enrolments, and data management with accuracy and professionalism.

You will bring at least two years in admin or customer service, experience in tertiary education or work-based learning is desirable, and familiarity with SELMA is a plus. Excellent communication and strong organisational skills are essential.

Qualifications

• Minimum two years in admin or customer service.
• Experience in tertiary education or work-based learning desirable.
• Experience using SELMA Student Management System advantageous.
• Knowledge of NZQA and TEC requirements.
• Excellent customer service and communication skills.

Responsibilities

• Process learner enrolments, withdrawals, completions and admin requirements.
• Maintain accurate learner records in the Student Management System.
• Process assessments, record results and arrange certificates.
• Respond to enquiries from learners, employers, schools and customers professionally.
• Prepare reports and monitor learner progress to support programme completion.
• Provide reception and telephone support.
• Support training courses, workshops and meetings.
• Collaborate with the Customer Care Team Leader for smooth operations.

Skills

Customer service

Administration

Data entry

Excel

Word

Attention to detail

Organisational skills

Problem solving

Independence

Team player

Tools

SELMA Student Management System

Job description

Skills4Work Limited is seeking a capable administrator to join our Customer Care Team at the Manukau Training Centre in Auckland. You will handle learner administration, enrolments, and data management with accuracy and professionalism.

You will bring at least two years in admin or customer service, experience in tertiary education or work-based learning is desirable, and familiarity with SELMA is a plus. Excellent communication and strong organisational skills are essential.