Customer Care Representative

Skills4Work; Ōtara-Papatoetoe; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Supportive team culture

Job summary

Skills4Work Limited is seeking a capable administrator to join our Customer Care Team at the Manukau Training Centre in Auckland. You will handle learner administration, enrolments, and data management with accuracy and professionalism.

You will bring at least two years in admin or customer service, experience in tertiary education or work-based learning is desirable, and familiarity with SELMA is a plus. Excellent communication and strong organisational skills are essential.

Qualifications

• Minimum two years in admin or customer service.
• Experience in tertiary education or work-based learning desirable.
• Experience using SELMA Student Management System advantageous.
• Knowledge of NZQA and TEC requirements.
• Excellent customer service and communication skills.

Responsibilities

• Process learner enrolments, withdrawals, completions and admin requirements.
• Maintain accurate learner records in the Student Management System.
• Process assessments, record results and arrange certificates.
• Respond to enquiries from learners, employers, schools and customers professionally.
• Prepare reports and monitor learner progress to support programme completion.
• Provide reception and telephone support.
• Support training courses, workshops and meetings.
• Collaborate with the Customer Care Team Leader for smooth operations.

Skills

Customer service

Administration

Data entry

Excel

Word

Attention to detail

Organisational skills

Problem solving

Independence

Team player

Tools

SELMA Student Management System

Job description

With one of our valued team members heading off on an overseas adventure, we are looking for the right person to join our Customer Care Team based at our Manukau Training Centre.

We are looking for someone who enjoys working with people, takes pride in providing excellent customer service and has strong administration and data entry skills. You will need to be organised, able to work independently and under pressure, multitask, solve problems and have excellent attention to detail.

Ideally, you will have experience in the tertiary education or work-based learning sector, with knowledge of NZQA and TEC requirements. Experience using the SELMA Student Management System would be a real advantage.

Most importantly, we want someone with a positive attitude who enjoys being part of a fun, hardworking and passionate team that takes pride in what we do.

The role is varied, busy and as interesting as you want to make it!

Main duties of the role are:

Processing learner enrolments, withdrawals, completions and other student administration requirements.

Maintaining accurate learner records and information in our Student Management System.

Processing assessments, recording results and arranging certificates and learner documentation.

Responding to enquiries from learners, employers, schools and other customers in a professional and timely manner.

Managing administration requirements for our programmes, including enrolments, learning resources and assessments.

Preparing reports, monitoring learner progress and supporting programme completion processes.

Providing reception and telephone support and ensuring our customers receive a welcoming and professional experience.

Assisting with the preparation, set-up and completion of training courses, workshops and meetings.

Working collaboratively with the Customer Care Team Leader to ensure the smooth day-to-day running of our operations.

What we are looking for:

At least two years' experience in an administration or customer service role.

Experience in tertiary education, vocational training or work-based learning would be highly desirable.

Experience using SELMA Student Management System would be a significant advantage.

Knowledge of NZQA and TEC requirements, learner administration and assessment processes.

Excellent customer service and communication skills.

Strong computer skills, particularly Microsoft Excel and Word.

High attention to detail and accurate data entry skills.

Excellent organisational skills with the ability to prioritise and meet deadlines.

Someone who takes initiative, enjoys problem-solving and can work independently.

A positive, flexible and reliable team player who enjoys working in a busy environment.

What we offer:

In return, we offer a competitive salary, a stable working environment, access to an Employee Assistance Programme and a supportive team culture.

We are a fun, hardworking and passionate team who genuinely care about our learners, our customers and each other. We work hard, support one another and enjoy what we do.

This is a full-time position working 42.5 hours per week, based at our Manukau Training Centre.

Your application will include the following questions:

• Do you have customer service experience?
• Do you have data entry experience?
• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?