Education Office Support Specialist (Whakatane)

New Zealand Government; Whakatāne; On-site; NZD 62,000 - 74,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

The New Zealand Government Education Services Group is seeking a proactive customer service oriented administrator to join our Whakatane office in the Bay of Plenty. You will be the first point of contact, welcoming visitors, answering calls, and coordinating enquiries across Ministry teams.

This permanent, full-time role requires strong organisation, teamwork and a willingness to learn, with responsibilities spanning purchasing, fleet, events and technology support to staff.

Qualifications

• Superb customer service skills with a positive, can-do attitude.
• Professional telephone manners.
• Sound computer literacy and knowledge of the Microsoft Office suite, with emphasis on Excel, Word and Outlook and working with spreadsheets and databases.
• Tech-savvy and the ability to learn new technology and systems fast.
• The ability to troubleshoot basic ICT and mobile device queries.
• Strong organisation skills with impeccable time management and the ability to multi-task and meet deadlines.
• The ability to work unsupervised while maintaining a high degree of accuracy.
• Previous administration experience is preferred.
• Experience with accounts payable and purchasing/procurement processes and systems would be an advantage.
• The ability to work well as part of a team and under pressure.
• Flexibility and a desire to learn.
• Excellent written, oral and interpersonal communication skills.
• A full, current driver licence is essential.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

Responsibilities

• Welcome visitors at the reception and act as first point of contact for the Whakatane office.
• Answer telephone calls and refer enquiries to the relevant Ministry teams.
• Support suppliers and contractors on-site and issue visitor access cards.
• Assist with fleet and event management, processing purchasing requests and staff requests.
• Help staff with technology issues and provide business support across funding portfolios and work programmes.

Skills

customer service

administration

time management

multi-tasking

attention to detail

teamwork

flexibility

learning agility

telephone manners

communication

ICT troubleshooting

driving licence

Tools

Microsoft Office Suite

Job description

The New Zealand Government Education Services Group is seeking a proactive customer service oriented administrator to join our Whakatane office in the Bay of Plenty. You will be the first point of contact, welcoming visitors, answering calls, and coordinating enquiries across Ministry teams.

This permanent, full-time role requires strong organisation, teamwork and a willingness to learn, with responsibilities spanning purchasing, fleet, events and technology support to staff.