Duty Manager – Luxury Front Office Leader

Rosewood Hotel Group; New Zealand; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Daily meals

Staff perks

Professional development

Luxury brand

Job summary

Rosewood Kauri Cliffs is seeking a Duty Manager to lead the front office team and uphold the highest standards of guest service in a luxury setting. You will oversee daily operations, welcome guests, and support Food & Beverage service to ensure an exceptional lodge experience.

The role requires 5+ years in hospitality leadership, excellent communication, and the ability to work evenings, weekends, and public holidays while maintaining confidentiality and professionalism.

Qualifications

• 5+ years' experience in hospitality operations or leadership roles.
• A proven ability to lead, motivate, and develop high-performing teams.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management abilities.
• A passion for delivering luxury guest experiences.
• The ability to remain calm and effective under pressure.
• Flexibility to work evenings, weekends, and public holidays.
• A full, valid driver's licence.
• Strong understanding of food & beverage operations and service standards.
• High levels of professionalism, discretion, and confidentiality.

Responsibilities

• Overseeing front-of-house operations and ensuring exceptional guest service standards are consistently achieved.
• Welcoming guests, anticipating their needs, and enhancing their overall lodge experience.
• Supporting and leading Food & Beverage service operations, including dining and room service.
• Managing guest requests, feedback, and service recovery with professionalism and care.
• Assisting with recruitment, training, coaching, and performance management of team members.
• Ensuring effective communication between departments to deliver seamless guest experiences.
• Supporting roster management, reporting, stock control, and operational administration.
• Leading evening service in the absence of the Restaurant Manager.
• Building positive relationships with guests, suppliers, and team members across the lodge.
• Maintaining the highest standards of health, safety, and operational compliance.
• Representing the Lodge Management team and making sound operational decisions when required.

Skills

Leadership

Guest service

Communication

Organization

F&B operations

Calm under pressure

Job description

Rosewood Kauri Cliffs is seeking a Duty Manager to lead the front office team and uphold the highest standards of guest service in a luxury setting. You will oversee daily operations, welcome guests, and support Food & Beverage service to ensure an exceptional lodge experience.

The role requires 5+ years in hospitality leadership, excellent communication, and the ability to work evenings, weekends, and public holidays while maintaining confidentiality and professionalism.