Luxury Front Office Duty Manager

Accor; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Free staff meal

Staff discounts for Accor hotels

Annual free night accommodation

Learn Your Way training access

Refer-a-Friend bonus

Paid parental leave

Job summary

Sofitel Wellington invites you to elevate your career as a Front Office Duty Manager. This full-time role will lead shifts, ensuring consistent luxury service and operational excellence in a 129-room sanctuary in Wellington.

You will oversee guest services, upsell opportunities, VIP recognition, and staff coaching, with weekend/night flexibility as part of a dynamic luxury hospitality team.

Qualifications

• Front office supervisory experience is required.
• Strong knowledge of hotel operations including front desk, guest services, reservations and housekeeping coordination.
• Experience with Opera PMS/Opera Cloud.
• Current NZ Manager's Certificate.
• Current First Aid Certificate (NZ).
• Full NZ driver's licence.
• Excellent verbal and written communication skills.
• Ability to lead and coach teams in a luxury setting.

Responsibilities

• Manage day-to-day Front Office operations and lead the team on shifts.
• Take ownership of shifts and ensure operational excellence.
• Conduct shift briefings, coach team members, ensure desk coverage.
• Maintain duty manager logs, incident reports and handovers.
• Handle guest inquiries and complaints; oversee arrivals/departures.
• Coordinate guest services and hotel operations for seamless experience.
• Analyze guest feedback and recommend service improvements.
• Ensure VIP and ALL recognition with personalised service.
• Identify opportunities for upselling and revenue growth.
• Maintain guest profiles and security procedures.
• Oversee billing, cash handling and shift reconciliations.
• Uphold security, confidentiality, and hotel standards.
• Flexibility to work weekends, nights and public holidays.

Skills

Supervisory experience

Operational hospitality knowledge

Strong leadership

Excellent communication

NZ Driver's Licence

First Aid Certificate

Opera PMS knowledge

Education

New Zealand Manager's Certificate

First Aid Certificate (NZ)

Tools

Opera PMS/Opera Cloud

Job description

Sofitel Wellington invites you to elevate your career as a Front Office Duty Manager. This full-time role will lead shifts, ensuring consistent luxury service and operational excellence in a 129-room sanctuary in Wellington.

You will oversee guest services, upsell opportunities, VIP recognition, and staff coaching, with weekend/night flexibility as part of a dynamic luxury hospitality team.