Duty Manager

Rosewood Hotel Group; New Zealand; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Daily meals

Staff perks

Professional development

Luxury brand

Job summary

Rosewood Kauri Cliffs is seeking a Duty Manager to lead the front office team and uphold the highest standards of guest service in a luxury setting. You will oversee daily operations, welcome guests, and support Food & Beverage service to ensure an exceptional lodge experience.

The role requires 5+ years in hospitality leadership, excellent communication, and the ability to work evenings, weekends, and public holidays while maintaining confidentiality and professionalism.

Qualifications

• 5+ years' experience in hospitality operations or leadership roles.
• A proven ability to lead, motivate, and develop high-performing teams.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management abilities.
• A passion for delivering luxury guest experiences.
• The ability to remain calm and effective under pressure.
• Flexibility to work evenings, weekends, and public holidays.
• A full, valid driver's licence.
• Strong understanding of food & beverage operations and service standards.
• High levels of professionalism, discretion, and confidentiality.

Responsibilities

• Overseeing front-of-house operations and ensuring exceptional guest service standards are consistently achieved.
• Welcoming guests, anticipating their needs, and enhancing their overall lodge experience.
• Supporting and leading Food & Beverage service operations, including dining and room service.
• Managing guest requests, feedback, and service recovery with professionalism and care.
• Assisting with recruitment, training, coaching, and performance management of team members.
• Ensuring effective communication between departments to deliver seamless guest experiences.
• Supporting roster management, reporting, stock control, and operational administration.
• Leading evening service in the absence of the Restaurant Manager.
• Building positive relationships with guests, suppliers, and team members across the lodge.
• Maintaining the highest standards of health, safety, and operational compliance.
• Representing the Lodge Management team and making sound operational decisions when required.

Skills

Leadership

Guest service

Communication

Organization

F&B operations

Calm under pressure

Job description

Discover Your Calling - Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland's breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling - our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.

The Opportunity: Duty Manager (Front Office - Fixed Term)

We are seeking a passionate and experienced Duty Manager to join our front office leadership team at Rosewood Kauri Cliffs.

As Duty Manager, you will oversee daily front-of-house operations and play a pivotal role in ensuring every guest enjoys an exceptional and memorable experience. This position is ideal for a hospitality professional who leads by example, thrives in a luxury environment, and is committed to delivering service excellence at every touchpoint. Based on the duties and requirements outlined in

What you will bring

• 5+ years' experience in hospitality operations or leadership roles
• A proven ability to lead, motivate, and develop high-performing teams
• Exceptional communication and interpersonal skills
• Strong organizational and time management abilities
• A passion for delivering luxury guest experiences
• The ability to remain calm and effective under pressure
• Flexibility to work evenings, weekends, and public holidays
• A full, valid driver's licence
• Strong understanding of food & beverage operations and service standards
• High levels of professionalism, discretion, and confidentiality

Key responsibilities include

• Overseeing front-of-house operations and ensuring exceptional guest service standards are consistently achieved
• Welcoming guests, anticipating their needs, and enhancing their overall lodge experience
• Supporting and leading Food & Beverage service operations, including dining and room service
• Managing guest requests, feedback, and service recovery with professionalism and care
• Assisting with recruitment, training, coaching, and performance management of team members
• Ensuring effective communication between departments to deliver seamless guest experiences
• Supporting roster management, reporting, stock control, and operational administration
• Leading evening service in the absence of the Restaurant Manager
• Building positive relationships with guests, suppliers, and team members across the lodge
• Maintaining the highest standards of health, safety, and operational compliance
• Representing the Lodge Management team and making sound operational decisions when required

What we offer in return

• A competitive salary package
• Delicious daily meals prepared by our culinary team
• Access to our exclusive Staff Perks Programme
• Supportive leadership and professional development opportunities
• The opportunity to work within one of New Zealand's most recognized luxury hospitality brands
• A collaborative and inspiring team environment focused on excellence

We strive to offer consecutive days off to support your well-being.

Due to our remote location, you will need your own reliable transport and hold a valid New Zealand work visa or working holiday visa.

Bring your true self. Curate the extraordinary. Leave your legacy.