Guest Experience Concierge – Luxury Lodge

Rosewood Hotel Group; New Zealand; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Delicious daily meals prepared by our烷

Staff Perks Programme

Onsite accommodation may be available

Job summary

Rosewood Kauri Cliffs in New Zealand is seeking a friendly Guest Services Agent who thrives in a guest‑focused setting and takes pride in delivering exceptional service. You will play a key role in creating memorable experiences while supporting the smooth day‑to‑day operations of the lodge.

Ideal candidates bring a positive attitude, strong communication skills, and a professional, well‑presented approach.

Qualifications

• Hospitality experience and a positive, guest‑focused attitude.
• Strong communication and interpersonal skills.
• Professional demeanor and well-presented appearance.
• Excellent time management and organizational abilities.
• Ability to work independently and as part of a team.
• Proactive mindset to anticipate guest needs.
• Good local knowledge or willingness to learn.
• Full, clean driver’s license and confidence driving guests.
• Physical capability to perform manual tasks when required.

Responsibilities

• Providing internal guest transfers and assisting guests throughout their stay
• Handling luggage for arriving and departing guests
• Delivering room service orders promptly and professionally
• Liaising with guests regarding activities, bookings, and requests
• Conducting property tours and golf course transfers
• Maintaining the cleanliness of guest vehicles, lodge vehicles, public areas, pathways, gym, pool area, and lawn activity spaces
• Supporting operational departments with courier runs and collection of supplies
• Monitoring lodge inventory and reporting maintenance or stock concerns
• Building positive working relationships across all lodge departments
• Ensuring guest privacy, confidentiality, and safety are always maintained
• Supporting health and safety initiatives and following safe work practices

Skills

Hospitality mindset

Excellent communication

Professional appearance

Time management

Teamwork

Proactive guest service

Local knowledge or willingness toLearn

Driver's license

Physical stamina

Job description

Rosewood Kauri Cliffs in New Zealand is seeking a friendly Guest Services Agent who thrives in a guest‑focused setting and takes pride in delivering exceptional service. You will play a key role in creating memorable experiences while supporting the smooth day‑to‑day operations of the lodge.

Ideal candidates bring a positive attitude, strong communication skills, and a professional, well‑presented approach.