Luxury Front Office Leader | Guest Experience Champion

Rosewood Hotel Group; New Zealand; Vor Ort; NZD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Daily staff meals prepared by our team

Rosewood Perks Programme discounts

Zusammenfassung

Rosewood Hotel Group is seeking an experienced Front Office Manager to lead our Front Office team at our luxury lodge. You will drive guest service excellence, mentor reception and guest experience teams, and ensure seamless operations.

Reporting to Hotel Management, you will recruit, train, and coach staff, develop standard procedures, and manage guest arrivals, preferences, and feedback while maintaining safety and brand standards.

Qualifikationen

• Minimum of 4-5 years' management experience within Front Office operations in a luxury hotel, lodge, or five-star resort environment.
• Qualification in Hotel Management, Hospitality Management, Business Management, or a related field
• Must have a valid full driver's license
• Due to our remote location, applicants must have their own reliable vehicle

Aufgaben

• Lead, supervise, mentor, and develop the Front Office team, including Assistant Front Office Managers, Reception, Guest Experience and night teams.
• Manage the day-to-day Front Office operation, ensuring exceptional guest service standards are maintained at all times.
• Recruit, train, coach, and support team members to achieve departmental and individual performance objectives.
• Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews.
• Manage guest arrivals, departures, requests, feedback, and complaint resolution in a professional and timely manner.
• Ensure effective communication and coordination between all hotel departments to deliver seamless guest experiences.
• Prepare and distribute daily operational reports and departmental updates.
• Liaise with the Accounts team regarding guest invoices, payments, and account reconciliation.
• Monitor reservations, guest preferences, and special requirements to ensure personalized service delivery.
• Support succession planning, talent development, and workforce planning within the department.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Anticipate operational challenges and implement effective solutions to maintain service excellence.

Kenntnisse

Leadership

Guest service

Communication

Problem solving

Team management

Organizational skills

Ausbildung

Hotel/Hospitality Management degree

Tools

Opera PMS

Microsoft Office

Jobbeschreibung

Rosewood Hotel Group is seeking an experienced Front Office Manager to lead our Front Office team at our luxury lodge. You will drive guest service excellence, mentor reception and guest experience teams, and ensure seamless operations.

Reporting to Hotel Management, you will recruit, train, and coach staff, develop standard procedures, and manage guest arrivals, preferences, and feedback while maintaining safety and brand standards.