Restaurant Team Lead – Elevate Guest Experience

Rosewood Hotel Group; New Zealand; On-site; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Daily travel allowance

Staff Perks programme

Job summary

Rosewood Matakauri in Queenstown is seeking a Restaurant Supervisor to lead the Restaurant team, deliver outstanding guest experiences, and uphold the highest service standards in a luxury lodge setting.

You will recruit and onboard staff, manage rosters, collaborate with departments, ensure flawless beverage service, and mentor a diverse team in a fast-paced environment while maintaining impeccable grooming and professional communication.

Qualifications

• Background in customer facing roles and hospitality service.
• Experience leading restaurant teams and rostering.
• Solid knowledge of beverages, cocktails and wine.
• Strong communication and reliability in fast-paced settings.
• Impeccable grooming and professional appearance.

Responsibilities

• Lead and mentor the Restaurant team alongside the Restaurant Manager.
• Ensure high standards of service and guest experience.
• Manage rosters, briefings and onboarding for new staff.
• Coordinate with other departments for smooth operations.
• Train team members across skill levels and beverage service.

Skills

Customer facing

Beverage knowledge

Team training

Supervising

Grooming

Communication

Attention to detail

Reliability

Tools

Hospitality Management Systems

Job description

Rosewood Matakauri in Queenstown is seeking a Restaurant Supervisor to lead the Restaurant team, deliver outstanding guest experiences, and uphold the highest service standards in a luxury lodge setting.

You will recruit and onboard staff, manage rosters, collaborate with departments, ensure flawless beverage service, and mentor a diverse team in a fast-paced environment while maintaining impeccable grooming and professional communication.