Duty Manager: Luxury Front Office Leader

Novotel & ibis Balikpapan; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Mövenpick Hotel Auckland is seeking a talented Assistant Manager (Duty Manager) to join our luxury hotel team in Auckland’s CBD. You will oversee front office operations, lead a passionate team, and drive guest satisfaction while supporting revenue initiatives.

With a focus on exceptional service, you will mentor staff, manage rotating rosters, and ensure Mövenpick standards are met across shifts. Experience in a supervisory Front Office role and a GM Certificate are essential.

Qualifications

• Experience in Front Office supervisory role.
• Excellent leadership and team-motivating skills.
• Strong written and verbal communication.
• Must hold a current NZ Driver's Licence.
• Able to manage a rotating 7-day roster.

Responsibilities

• Act as main hotel contact during shift; ensure smooth operation.
• Lead Front Office team to uphold Mövenpick Service Standards.
• Drive upsells as part of revenue management.
• Maintain Accor guest loyalty program standards.
• Motivate staff to solve problems and delight guests.

Skills

Front Office supervision

Leadership

Communication

NZ Driver's Licence

Roster management

Education

GM Certificate

Tools

Driver's Licence

Job description

Mövenpick Hotel Auckland is seeking a talented Assistant Manager (Duty Manager) to join our luxury hotel team in Auckland’s CBD. You will oversee front office operations, lead a passionate team, and drive guest satisfaction while supporting revenue initiatives.

With a focus on exceptional service, you will mentor staff, manage rotating rosters, and ensure Mövenpick standards are met across shifts. Experience in a supervisory Front Office role and a GM Certificate are essential.