Assistant Manager (Duty Manager - Front Office)

Novotel & ibis Balikpapan; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Mövenpick Hotel Auckland is seeking a talented Assistant Manager (Duty Manager) to join our luxury hotel team in Auckland’s CBD. You will oversee front office operations, lead a passionate team, and drive guest satisfaction while supporting revenue initiatives.

With a focus on exceptional service, you will mentor staff, manage rotating rosters, and ensure Mövenpick standards are met across shifts. Experience in a supervisory Front Office role and a GM Certificate are essential.

Qualifications

• Experience in Front Office supervisory role.
• Excellent leadership and team-motivating skills.
• Strong written and verbal communication.
• Must hold a current NZ Driver's Licence.
• Able to manage a rotating 7-day roster.

Responsibilities

• Act as main hotel contact during shift; ensure smooth operation.
• Lead Front Office team to uphold Mövenpick Service Standards.
• Drive upsells as part of revenue management.
• Maintain Accor guest loyalty program standards.
• Motivate staff to solve problems and delight guests.

Skills

Front Office supervision

Leadership

Communication

NZ Driver's Licence

Roster management

Education

GM Certificate

Tools

Driver's Licence

Job description

Description:

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Mövenpick Hotel Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager)wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guestsand working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Mövenpick Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current GM Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Why join Mövenpick Hotel with Accor?

Accor isn't just about developing your career; it's also about helping you enjoy ittoo. We believe in rewarding your achievements with a range of exciting employeebenefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible AccorHeartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
• Access to ourEmployee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS