Assistant Manager (Duty Manager - Front Office)

Movenpick; Auckland; Presencial; NZD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learn & Typsy access

Accor Heartist benefits

Weekly pay

Descripción de la vacante

Mövenpick Hotel Auckland is seeking an Assistant Manager (Duty Manager) to lead the Front Office team and deliver Mövenpick Service Standards in a luxury setting.

Drive revenue through up-sells, maintain loyalty program integrity, and motivate staff to solve problems and surprise guests with memorable experiences.

Formación

• Previous Front Office supervisory experience.
• GM Certificate is essential.
• Full NZ Driver's Licence.
• Immaculate personal presentation and high level of communication.
• Ability to work on a rotating roster including weekends and public holidays.

Responsabilidades

• Act as the main point of contact in the hotel during your shift and ensure the hotel runs smoothly.
• Lead the Front Office team to uphold Mövenpick Service Standards at all times.
• Drive up-sells as part of hotel revenue management culture.
• Ensure AccorHotel's guest loyalty and recognition program is delivered to the highest standards.
• Motivate and empower team members to solve problems and delight guests.

Conocimientos

Front Office supervision

Leadership

Communication

Educación

GM Certificate

Descripción del empleo

Job Description

Mövenpick Hotel Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager) wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Mövenpick Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current GM Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Additional Information

Why join Mövenpick Hotel with Accor?

Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS