Front Office Leader - Guest Experience & Team Growth

THE SEBEL; Franklin; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Accor Academy access

Work life balance

Accor Heartist Benefits

Refer-a-friend bonus

Employee assistance program

Uniform provided

Job summary

The Sebel Auckland Manukau is seeking an Assistant Manager to support the Front Office Manager in daily operations and to lead a small team. You will ensure smooth department performance and warmly welcome guests to create memorable experiences.

With strong leadership and Front Office skills, you will manage shifts, train and empower staff, and promote Accor's ALL loyalty program while delivering outstanding service in a luxury hotel setting.

Qualifications

• Minimum 2-3 years of relevant hotel industry experience.
• Strong administrative abilities and fluency in both written and spoken English.
• Strong background in Front Office procedures and Opera PMS.
• Demonstrated leadership abilities, outstanding communication and interpersonal skills.
• Availability to work on a rotating shift roster (mornings, afternoons and evenings).
• Full, clean Driver’s License.

Responsibilities

• Assist the Front Office Manager in daily management of the Front Office department, including leading a small team.
• Ensure efficient and effective operation of the department and provide exceptional, friendly service to guests.
• Take responsibility for shifts when needed and act as a strong team player.
• Drive service excellence with a professional, approachable, guest-focused attitude.
• Develop and empower the team to deliver exceptional service and guest satisfaction.

Skills

Leadership

Front Office procedures

Opera PMS

Communication skills

English fluency

Shift flexibility

Education

Manager's Certificate

Job description

The Sebel Auckland Manukau is seeking an Assistant Manager to support the Front Office Manager in daily operations and to lead a small team. You will ensure smooth department performance and warmly welcome guests to create memorable experiences.

With strong leadership and Front Office skills, you will manage shifts, train and empower staff, and promote Accor's ALL loyalty program while delivering outstanding service in a luxury hotel setting.