Assistant Manager (Duty Manager - Front Office)

MÖVENPICK; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Learn your Way & Typsy

Free meal at work

Anniversary Stay

Annual Wage Review

Weekly Pay

Uniform

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, part of Accor, is seeking an Assistant Manager (Duty Manager) for the Front Office to lead guest services and support daily hotel operations in a luxury setting.

You will oversee the Front Office team, drive upsells, and ensure Mövenpick Service Standards are consistently applied while maintaining guest satisfaction and loyalty programs.

Qualifications

• Previous Front Office experience at supervisory level.
• Current GM Certificate is essential to be considered for this role.
• Full NZ Drivers Licence.
• Immaculate personal presentation and high level of communication.
• Leadership capability.
• Ability to work on a rotating roster over 7 days, including weekends and holidays.

Responsibilities

• Act as main point of contact in the hotel during your shift and ensure the hotel runs smoothly.
• Lead the Front Office team to uphold Mövenpick Service Standards.
• Drive upsells as part of revenue management culture.
• Ensure AccorHotels guest loyalty and recognition programme is delivered to highest standards.
• Motivate and empower team members to proactively solve problems and delight guests.

Skills

Front Office supervision

Leadership

Communication

Education

GM Certificate

Job description

Assistant Manager (Duty Manager - Front Office)

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Mövenpick Hotel Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager)wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guestsand working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

• Acting asthe main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Mövenpick Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current GM Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Why join Mövenpick Hotelwith Accor?
Accor isn't just about developing your career; it's also about helping you enjoy ittoo. We believe in rewarding your achievements with a range of exciting employeebenefits and programs.

Just to name a few:

• Learn your Way & Typsy- Access to our Accor Academy so you can Earn while you Learn!
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
• Access to ourEmployee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS