Duty Manager & Assistant Manager: Guest Experience Leader

AccorHotel; Queenstown; On-site; NZD 37,000 - 53,000; Full time

Benefits offered by this job

Staff meals provided

Uniforms provided and laundered

Accor Academy access

Employee Assistance Program

Refer-a-friend bonus

Parental Leave Scheme

Job summary

Accor旗下Novotel Queenstown Lakeside is accepting applications for a Duty Manager - Assistant Manager to oversee daily hotel operations and ensure exceptional guest satisfaction, safety and efficiency. Reporting to the Front Office Manager, you will coordinate Front Office, F&B, Housekeeping, Maintenance and Security to deliver seamless service across departments.

The role requires at least 3 years in a hotel supervisory/ management role in a 4- or 5-star property, strong organizational skills,

Qualifications

• Minimum 3 years of experience in a hotel supervisory or management role in a 4- or 5-star property.
• Knowledge of hotel operations systems such as Opera Cloud or similar is advantageous.
• Has Manager’s certificate or is eligible to obtain one.
• Flexibility to work a 7-day rotating roster including weekends, evenings and public holidays.

Responsibilities

• Oversee daily hotel operations, coordinating across Front Office, Food & Beverage, Housekeeping, Maintenance and Security.
• Act as Manager on Duty and coordinate operations in the absence of senior management.
• Supervise front-of-house operations including guest arrivals, departures and lobby services.
• Respond to guest inquiries and complaints, ensuring service recovery and satisfaction.

Skills

Hotel operations experience

Organizational skills

Problem solving

Attention to detail

Flexible schedule

Education

Manager’s certificate

Tools

Opera Cloud

Job description

Accor旗下Novotel Queenstown Lakeside is accepting applications for a Duty Manager - Assistant Manager to oversee daily hotel operations and ensure exceptional guest satisfaction, safety and efficiency. Reporting to the Front Office Manager, you will coordinate Front Office, F&B, Housekeeping, Maintenance and Security to deliver seamless service across departments.

The role requires at least 3 years in a hotel supervisory/ management role in a 4- or 5-star property, strong organizational skills,