Duty Manager: Front Office Lead for Guest Experience

Avani; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Queenstown Shores Resort, part of Minor Hotels, is seeking an experienced Duty Manager to join the team on a full-time basis. You will lead the front office, welcome guests with warmth, and drive exceptional guest experiences from check-in to departure.

You will supervise daily tasks, coordinate shifts, resolve guest concerns with professionalism, and uphold high service standards in a dynamic resort setting. Weekend work and flexible scheduling are required to meet guest needs.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Job description

Avani Queenstown Shores Resort, part of Minor Hotels, is seeking an experienced Duty Manager to join the team on a full-time basis. You will lead the front office, welcome guests with warmth, and drive exceptional guest experiences from check-in to departure.

You will supervise daily tasks, coordinate shifts, resolve guest concerns with professionalism, and uphold high service standards in a dynamic resort setting. Weekend work and flexible scheduling are required to meet guest needs.