Duty & Assistant Manager: Hotel Operations Lead

Accor; Queenstown; On-site; NZD 51,000 - 68,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Staff accommodation

Accor Academy

Work flexibility

Employee benefits

Job summary

Novotel Queenstown Lakeside is seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, coordinating Front Office, F&B, Housekeeping, Maintenance and Security to deliver exceptional guest experiences and maintain safety and efficiency.

Reporting to the Front Office Manager, you will manage guest arrivals and departures, support night audit, optimise room allocations and ensure compliance with brand standards and local regulations while leading a rotating 7‑day roster and

Qualifications

• Minimum 3 years of experience in a hotel supervisory or management role at a 4- or 5-star property.
• Knowledge of hotel operations systems such as Opera Cloud or similar is advantageous.
• Able to work a 7-day rotating roster including weekends, evenings and public holidays.
• Has Managers certificate or is eligible to obtain one.

Responsibilities

• Oversee front‑of‑house operations including guest arrivals, departures and lobby services.
• Coordinate day‑to‑day Front Office, Housekeeping and F&B to ensure efficiency and guest satisfaction.
• Respond to guest inquiries and complaints, ensuring service recovery and satisfaction.
• Monitor room allocations, reservations accuracy and revenue optimisation in coordination with Reservations and Revenue teams.
• Support the Night Audit process and maintain accurate financial reporting.
• Ensure adherence to brand standards, policies and legal requirements.

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Education

Managers certificate

Tools

Opera Cloud

Job description

Novotel Queenstown Lakeside is seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, coordinating Front Office, F&B, Housekeeping, Maintenance and Security to deliver exceptional guest experiences and maintain safety and efficiency.

Reporting to the Front Office Manager, you will manage guest arrivals and departures, support night audit, optimise room allocations and ensure compliance with brand standards and local regulations while leading a rotating 7‑day roster and