Guest Experience Duty Manager, Front Office Leader

JobSpace; Dunedin; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness program

Job summary

Avani Queenstown Shores Resort is seeking an experienced Duty Manager to lead the front office team and elevate guest experiences, delivering warmth and professionalism from the moment guests arrive. You will drive service excellence, oversee daily tasks, and ensure smooth check-ins and check-outs with a guest-centric approach.

The role requires Supervisory experience in hospitality, flexibility for weekends, and a strong presentation.

Qualifications

• Experience in a supervisory role within hotel front office environments.
• Strong hospitality background with guest service standards.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, sharing expertise to uphold service excellence.
• Oversee daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-ins/outs.
• Address guest concerns professionally to leave a lasting impression.

Skills

Leadership

Customer service

Front office

Team management

Flexibility

Job description

Avani Queenstown Shores Resort is seeking an experienced Duty Manager to lead the front office team and elevate guest experiences, delivering warmth and professionalism from the moment guests arrive. You will drive service excellence, oversee daily tasks, and ensure smooth check-ins and check-outs with a guest-centric approach.

The role requires Supervisory experience in hospitality, flexibility for weekends, and a strong presentation.