Hotel Duty Manager - Assistant Manager

Accor; Queenstown; On-site; NZD 51,000 - 68,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Staff accommodation

Accor Academy

Work flexibility

Employee benefits

Job summary

Novotel Queenstown Lakeside is seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, coordinating Front Office, F&B, Housekeeping, Maintenance and Security to deliver exceptional guest experiences and maintain safety and efficiency.

Reporting to the Front Office Manager, you will manage guest arrivals and departures, support night audit, optimise room allocations and ensure compliance with brand standards and local regulations while leading a rotating 7‑day roster and

Qualifications

• Minimum 3 years of experience in a hotel supervisory or management role at a 4- or 5-star property.
• Knowledge of hotel operations systems such as Opera Cloud or similar is advantageous.
• Able to work a 7-day rotating roster including weekends, evenings and public holidays.
• Has Managers certificate or is eligible to obtain one.

Responsibilities

• Oversee front‑of‑house operations including guest arrivals, departures and lobby services.
• Coordinate day‑to‑day Front Office, Housekeeping and F&B to ensure efficiency and guest satisfaction.
• Respond to guest inquiries and complaints, ensuring service recovery and satisfaction.
• Monitor room allocations, reservations accuracy and revenue optimisation in coordination with Reservations and Revenue teams.
• Support the Night Audit process and maintain accurate financial reporting.
• Ensure adherence to brand standards, policies and legal requirements.

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Education

Managers certificate

Tools

Opera Cloud

Job description

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

We are seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, ensuring seamless service delivery across all departments while maintaining the highest standards of guest satisfaction, safety, and efficiency.

Reporting to the Front Office Manager, the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office, Food & Beverage, Housekeeping, Maintenance, and Security, ensuring smooth communication between departments and consistent adherence to brand and legal standards.

• Manage and supervise front‑of‑house operations including guest arrivals, departures, and lobby services.
• Oversee and coordinate the day‑to‑day functions of Front Office, Housekeeping, and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences.
• Respond promptly to guest enquiries and complaints, ensuring service recovery and satisfaction.
• Monitor room allocations, reservations accuracy, and revenue optimisation in coordination with the Reservations and Revenue teams.
• Support the Night Audit process and maintain accurate financial reporting.
• Ensure hotel policies, procedures, and service standards are upheld in accordance with brand and legislative requirements.

Qualifications

• Minimum 3 years of experience in a hotel supervisory or management role within a 4- or 5-star property.
• Strong organizational and problem-solving abilities with attention to detail.
• Knowledge of hotel operations systems such as Opera Cloud or similar will be advantageous.
• Has Managers certificate or is eligible to obtain one.
• Flexibility to work a 7-day rotating roster including weekends, evenings, and public holidays.
• Wage NZD 32.59 per hour

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms provided, washed and laundered daily.
• Staff Accommodation available
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Full time 30 hours per week.
• Overtime rates apply after 40 hours worked.

Place of employment is Novotel Queenstown Lakeside

6 Earl St Queenstown

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.