Front Office Duty Manager – Lead Guest Experience

TFE Hotels; Queenstown; On-site; NZD 69,000 - 70,000; Full time

Job summary

TFE Hotels in Queenstown invites applications for a Duty Manager to lead the Front Office team across shifts, ensuring smooth check-in/out, guest satisfaction and proactive upskilling.

The role requires 3+ years in a comparable hospitality position or a hospitality diploma with managerial experience; weekend/night shifts, roster coordination and crisis response are part of the duties.

Qualifications

• Must have strong front office leadership and team supervision skills.
• Excellent communication and customer service abilities.
• Willingness to work flexible shifts including weekends and overnights.

Responsibilities

• Lead daily front office operations and be the go-to for front office team.
• Ensure smooth check-in/check-out and guest satisfaction across shifts (AM/PM/NIGHT).
• Resolve escalated guest issues promptly and report unresolved items.
• Assist with orientation, training and development of front office staff.
• Coordinate shift tasks, rosters and attendance records.
• Oversee bookings and escalate complex cases to Reservations.
• Prepare monthly reports commenting on KPIs.

Job description

TFE Hotels in Queenstown invites applications for a Duty Manager to lead the Front Office team across shifts, ensuring smooth check-in/out, guest satisfaction and proactive upskilling.

The role requires 3+ years in a comparable hospitality position or a hospitality diploma with managerial experience; weekend/night shifts, roster coordination and crisis response are part of the duties.