Front Office Duty Manager – Guest Experience Leader

CGR Services; Queenstown; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels is seeking a Duty Manager for Avani Queenstown Shores Resort in Queenstown, NZ. This full-time role involves leading the front office team, delivering exceptional guest experiences, and ensuring smooth check-in/check-out processes.

You will oversee daily tasks, address guest concerns, and maintain high standards of service, with weekend work flexibility and a focus on professional presentation in a vibrant hospitality environment.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment or similar hospitality setting.
• Strong leadership and team management capabilities.
• Extensive background in hospitality with guest service standards knowledge.
• Excellent time management and ability to prioritize tasks.
• Impeccable professional presentation and demeanour; strong customer focus.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences with warmth and professionalism.
• Serve as a role model and drive the team to uphold service excellence.

Skills

Leadership

Guest service

Time management

Professional presentation

Flexibility

Job description

Minor Hotels is seeking a Duty Manager for Avani Queenstown Shores Resort in Queenstown, NZ. This full-time role involves leading the front office team, delivering exceptional guest experiences, and ensuring smooth check-in/check-out processes.

You will oversee daily tasks, address guest concerns, and maintain high standards of service, with weekend work flexibility and a focus on professional presentation in a vibrant hospitality environment.