IT Support Engineer ( NZ )

systemsGo; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

systemsGo is seeking an IT Support Technician to join a team based in Auckland at our client’s office. The role involves delivering Level 2 desktop support on-site, assisting with IT and AV equipment via helpdesk and remote channels, and completing project tasks as directed by the client.

Occasional after-hours work is compensated accordingly. You will work in challenging IT environments to develop your skills, with a focus on clear communication and excellent customer service.

Qualifications

• 2+ years experience in IT helpdesk or technical support role.
• Pro-active, customer focused, and comfortable dealing with end users directly.
• Able to describe issues clearly to end users and client management, and report on results effectively.
• Experience with helpdesk ticketing systems including ServiceNow.
• Diploma/Degree in Computer Science/Information Technology is preferred but not essential.

Responsibilities

• Provide Level 2 desktop support at client’s office
• Provide helpdesk and remote support for IT and AV equipment
• Complete project tasks as instructed by the client
• Occasional after-hours work with appropriate compensation

Skills

Customer-focused

End-user communication

Helpdesk experience

Team collaboration

Pro-active attitude

Education

Diploma/Degree in Computer Science/Information Technology

Tools

Microsoft365

SharePoint

ServiceNow

Windows 10

IP phones

AV systems

Job description

Position: IT & AV Support Technician
Location: Mount Wellington
Auckland, New Zealand

systemsGo is seeking an IT Support Technician to be part of a team based in Auckland at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

• Provide Level 2 desktop support at client’s office
• Provide helpdesk and remote support for IT and AV equipment
• Complete project tasks as instructed by the client
• Occasional after-hours work with appropriate compensation

Requirements:

• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• 2+ years experience in IT helpdesk role or technical support role
• Comfortable working in a team
• Microsoft MCP certification preferred
• Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
• Experience with AV systems and providing meeting support
• Experience with helpdesk ticketing systems including ServiceNow
• Diploma/Degree in Computer Science/Information Technology is preferredbut not essential

About systemsGo

systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.
In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.