Desktop Support Analyst

Stantec; Auckland; Vor Ort; NZD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Learning and Talent Development

Mentoring

Professional Memberships

Health Insurance

Income Protection Insurance

Life Insurance

Service Recognition Awards

Mental Health and Wellbeing programs

Employee Assistance Programs

Additional leave options

Zusammenfassung

Stantec in Auckland is seeking a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. On-site Monday to Friday, you will support daily IT operations across desktops, servers, enterprise applications and mobile services, with occasional travel to other offices.

You will provide user-facing support, resolve tickets within SLAs, participate in IT projects, test software updates and maintain AV systems in NZ offices.

Qualifikationen

• Completed tertiary or industry qualifications in Information Technology (or equivalent).
• 3–5 years of IT experience in an IT environment and software management as a Desktop Analyst is required.
• Proficiency with Windows operating systems, imaging and hardware troubleshooting.
• Experience with Office 365 and ITIL Service Management best practices.
• Networking knowledge is desirable.

Aufgaben

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframes (SLAs).
• Manage queue activities with proactive maintenance of designated services.
• Test and deploy software updates and security patches to servers and workstations.
• Participate in IT projects as an operational resource and provide recommendations.
• Work outside standard hours when required and travel to other offices.

Kenntnisse

Windows 10/11

Imaging & desktop config

Office 365

ITIL Service Management

Networking

Ausbildung

Tertiary IT qualifications

Jobbeschreibung

Description

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role:

We have an exciting opportunity for a motivated and experienced Desktop Support Analyst to join our IT Services NZ & Asia team. You will work on site Monday to Friday in our Auckland office and be responsible for supporting daily IT operations across server services, enterprise applications, desktop and mobile services. Travel will also be required to other offices at times

Your key accountabilities will include:

• Provide user-facing operational support for desktops and applications.




• Resolve tickets within agreed timeframe.




• Conduct Queue Management activities as well as proactive maintenance and administration of designated services.




• Test and deploy software updates and security patches to servers and workstations




• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.




• Work outside standard business hours as required and be able to travel across offices.




• Installation and maintenance of AV systems in NZ offices.

About you:

You will have completed Tertiary or industry qualifications in Information Technology (or equivalent), with some 3-5 years of experience of working in an IT environment and software management as a Desktop Analyst (required) as well as:

Intermediate level of knowledge of:

• Microsoft operating systems (Windows 10,11)




• Imaging, configuring desktop and troubleshooting hardware issues




• Office 365




• ITIL Service Management best practices




• Networking

What we offer:

Along with a competitive salary we offer many other benefits to ensure your professional development and wellbeing is ongoing.

• Learning and Talent Development programs.




• Mentoring for your own development.




• Professional Memberships.




• Health Insurance | Income Protection Insurance | Life Insurance.




• Service Recognition Awards.




• Mental Health and Wellbeing programs and support.




• Employee Assistance Programs.




• Options to purchase additional leave.

About us:

The Stantec community unites approximately 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

Qualifications

About you:

You will have completed Tertiary or industry qualifications in Information Technology (or equivalent), with some 3-5 years of experience of working in an IT environment and software management (required) as well as:

Intermediate level of knowledge of:

• Microsoft operating systems (Windows 10,11)




• Imaging, configuring desktop and troubleshooting hardware issues




• Office 365




• ITIL Service Management best practices




• Networking

Primary Location : New Zealand-Auckland-Auckland

Organization : BC-3194 IT Services-NZ Corporate

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans