Customer Care & Digital Banking Specialist

ASB Bank; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff Banking Benefits

Health Insurance

Life Insurance

Income Protection Insurance

Career development

Job summary

ASB Bank in Wellington's Lambton Quay Advice Centre is seeking a Customer Specialist to greet customers, understand their needs and connect them with the right banking solutions.

In this full-time role (40 hours per week, Monday to Friday), you will help customers navigate digital options and self-service banking while ensuring smooth day-to-day operations in a busy centre and delivering a high-quality customer experience.

Qualifications

• Natural ability to build rapport with a wide range of people.
• Confident in asking questions and understanding customer needs.
• Willingness to learn and build banking knowledge.
• Comfort using technology and assisting others with digital solutions.
• Proactive, adaptable in a busy customer-facing environment.
• Genuine passion for helping customers.

Responsibilities

• Be one of the first people customers connect with.
• Help with a wide range of everyday banking needs.
• Understand what matters to each customer and connect them with solutions.
• Promote digital and self-service banking options.
• Support the day-to-day running of the Advice Centre.

Skills

Rapport building

Questioning

Digital literacy

Adaptable

Customer-centric

Job description

ASB Bank in Wellington's Lambton Quay Advice Centre is seeking a Customer Specialist to greet customers, understand their needs and connect them with the right banking solutions.

In this full-time role (40 hours per week, Monday to Friday), you will help customers navigate digital options and self-service banking while ensuring smooth day-to-day operations in a busy centre and delivering a high-quality customer experience.