Banking Customer Specialist - Digital & In-Branch Support

ASB Bank; Matamata; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Staff banking benefits

Health insurance

Life insurance

Income protection

Professional development

Hands-on training

Job summary

ASB Bank in Matamata is seeking a Customer Specialist to join our Advice Centre team. You’ll help customers with everyday banking needs, build genuine connections and guide them to solutions that fit their circumstances.

You’ll also encourage use of our digital and self-service options to make banking simpler and more convenient. This permanent, full-time role is based at the Matamata Advice Centre, with Monday to Friday hours.

Qualifications

• Strong customer-service mindset with the ability to help customers.
• Excellent communication and active listening across diverse customers.
• Willingness to learn our products and digital banking options.

Responsibilities

• Assist customers with everyday banking needs.
• Build genuine connections and understand customer priorities.
• Guide customers to digital and self-service banking solutions.

Skills

Customer service

Communication

Digital banking

Relationship building

Job description

ASB Bank in Matamata is seeking a Customer Specialist to join our Advice Centre team. You’ll help customers with everyday banking needs, build genuine connections and guide them to solutions that fit their circumstances.

You’ll also encourage use of our digital and self-service options to make banking simpler and more convenient. This permanent, full-time role is based at the Matamata Advice Centre, with Monday to Friday hours.