Customer Services & Operations Agent (Full-Time)

APEX; Queenstown; On-site; NZD 36,000 - 43,000; Full time

Benefits offered by this job

Uniform provided

Parking provided

Life insurance

Discounted health insurance

Superannuation options

Employee discounts

Full training provided

Job summary

Apex Car Rentals in Queenstown, Otago, NZ seeks a Rental Operations Agent for a full-time, 40-hour week with a rotating roster. You’ll handle counter transactions, bookings and contracts, inspect vehicles, drive, park and wash cars to readiness for customers.

Join a supportive team with training, a competitive hourly rate starting at $27.70, uniform, parking, wellbeing benefits and staff discounts across Avis Budget Group brands.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Experience in retail, hospitality or customer service is desirable.
• Ability to work in a fast-paced environment and deliver exceptional service.
• Comfortable learning and using rental systems and procedures.

Responsibilities

• Interact with customers at the counter, market products and complete rental transactions, contracts and bookings.
• Inspect vehicles for damages and maintenance issues, drive and park cars, and wash interiors/exteriors.
• Deliver on-brand customer service and follow company guidelines and standards.

Skills

Customer service

Sales orientation

Communication

Time management

Tools

POS systems

Rental management software

Job description

Best of both worlds where you are not just sitting behind a desk all day! Based at Apex Car Rentals in Queenstown, we have a full-time position available for someone who has exceptional customer service skills and isn't afraid of hard work.We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 8 am), afternoons, nights (until 6.30 pm), weekends and public holidays as required. Permanent, Full-Time 40-hours per week position available (5 x 8-hour shifts per week) Entry level role with training provided Supportive, friendly, and caring culture Frankton, Queenstown Global Company with Career Growth PotentialAbout the RoleAs what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.What’s on offer:Competitive hourly rate, starting at $27.70 per hour plus increase your earnings with our sales incentive scheme.Uniform and parking provided.Wellbeing programme incl. life insurance, discounted health insurance and superannuation optionsEmployee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.Full training provided to help you achieve your goals & reach your potential.What we are looking for:Full, clean, valid class 1 driver’s licence is essential for this role.Previous experience within retail, hospitality, customer service or similar rolesAbility to work in a fast-paced environment while delivery exceptional customer service.Comfortable learning and using various computer systems to accurately input rental information (training will be provided)Ability to follow procedures and adhere to company guidelines and standards.If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply.About Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.QueenstownOtagoNew Zealand