Customer Service & Operations Agent (Part-Time)

New Zealand Avis Rent A Car Limited; Nelson; On-site; NZD 29,000 - 40,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme

Employee discounts

Full training

Job summary

Avis Budget Group is seeking a Rental Operations Agent at Nelson Airport for a part-time, permanent role. You will handle front- and back-of-house tasks, interact with customers, process rentals, and maintain vehicles. Training will be provided to support your success.

This 24-hours-per-week position includes uniform and parking, wellbeing benefits, and employee discounts across Avis Budget Group brands. Ideal candidates have a customer-service orientation and a valid Class 1 driver's licence.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Previous experience in retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems (training provided).
• Ability to follow procedures and adhere to company guidelines and standards.

Responsibilities

• Interact with customers at the counter and promote products and services.
• Complete rental transactions, contracts, and bookings.
• Inspect vehicles for damages and maintenance issues.
• Drive, park, and clean vehicles to readiness for customers.

Skills

Customer service

Retail experience

Fast-paced environment

Driver's license

Computer systems

Tools

Computer systems software

Job description

Best of both world where you are not just sitting behind a desk all day! Based at Nelson Airport, we have a part‑time, permanent position available for someone who has exceptional customer service skills and isn't afraid of hard work. We operate 7 days a week, from 7 am to 10 pm each day. We are looking for someone who can work 3 x 8 hour shifts working on a Friday, Saturday and Sunday of each week. Permanent, Part‑Time 24-hours per week position available Entry level role Training provided Supportive, friendly, and caring culture Large, Stable, well-known international company.

About the Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings. On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What's on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex, we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Nelson Nelson New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.