Customer Services & Operations Agent (Full-Time)

Avis Budget Group; Queenstown; On-site; NZD 31,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Uniform provided

Wellbeing programme

Employee discounts

Full training

Job summary

Apex Car Rentals in Queenstown is seeking a Rental Operations Agent for a Permanent, full-time 40-hour per week role. You will work across front and back of house, engaging customers, processing rentals, and supporting bookings.

The position requires a full, clean driver’s licence and a willingness to learn in a fast-paced environment. We offer a competitive hourly rate starting at 27.70 NZD, uniform and parking, wellbeing benefits, employee discounts, and comprehensive training to help you

Qualifications

• Minimum requirement of strong customer service skills.
• Experience in retail, hospitality or similar roles is helpful.
• Full, clean class 1 driver’s licence required.

Responsibilities

• Interact with customers at the counter and promote products and services.
• Complete rental transactions, contracts and bookings accurately.
• Inspect vehicles for damages and maintenance issues, drive and park cars.
• Assist with cleaning vehicles inside and out to ensure readiness for customers.

Skills

Customer service

Retail experience

Driver's license

Job description

Best of both worlds where you are not just sitting behind a desk all day! Based at Apex Car Rentals in Queenstown, we have a full-time position available for someone who has exceptional customer service skills and isn't afraid of hard work.

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 8 am), afternoons, nights (until 6.30 pm), weekends and public holidays as required.

Permanent, Full-Time 40-hours per week position available (5 x 8-hour shifts per week)

Entry level role with training provided

Supportive, friendly, and caring culture

Frankton, Queenstown

Global Company with Career Growth Potential

About The Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What’s On Offer

• Competitive hourly rate, starting at $27.70 per hour plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Queenstown

Otago

New Zealand