Customer Service Supervisor

Foodstuffs South Island; Richmond; On-site; NZD 52,000 - 64,000; Full time

Job summary

Foodstuffs South Island is seeking an experienced checkout supervisor to support the Checkout Manager and team in delivering exceptional customer service.

The ideal candidate has checkout experience, Lotto training, and a calm, confident manner under pressure; you will train staff, handle customer enquiries, and help promote health and safety.

This full-time role covers Tuesday to Saturday with some evenings; applications close 18 September 2026.

Qualifications

• Experience in checkout and customer service in a busy retail or supermarket setting.
• Experience supervising and training staff is advantageous.
• Excellent communication and ability to stay calm under pressure.

Responsibilities

• Assist with customer enquiries and support front-line checkout staff.
• Promote a friendly environment for customers and staff.
• Ensure sales compliance for age-restricted products such as liquor and tobacco.
• Champion health and food safety initiatives throughout the department.

Skills

Checkout experience

Retail supervisor

Lotto trained

Job description

We are looking for a talented and experienced person who has a real flair and passion for customer service that will assist our Checkout Manager and her team to deliver the best customer shopping experience possible.

It would be an advantage to have experience supervising and training staff, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor, Lotto trained.
• Motivated and driven by helping other team members to exceed their expectations
• Committed to maintaining high personal presentation standards of self and others
• A focus on delivering superior customer experience
• An outstanding communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with any customer enquiries and supporting the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promoting health and safety and food safety initiatives throughout the department

This is a full-time position consisting of all customer service duties. The days and hours of work will be Tuesday – Saturday with evening work and 1 closing shift required.

Applications close Friday 18th September 2026 or earlier if a successful application is found.