Customer Service Supervisor

Foodstuffs NZ; Nelson; Hybrid; NZD 42,000 - 52,000; Full time

Job summary

Foodstuffs NZ in Nelson is seeking a talented checkout supervisor to support our Checkout Manager and team in delivering the best customer shopping experience.

Ideal candidate has supermarket experience, is Lotto trained, and skilled at coaching others, with a strong focus on safety and compliant sales of age restricted products.

Qualifications

• Experience in checkout roles and supervising in busy retail environments.
• Motivated to help team members exceed expectations.
• Maintains high personal presentation standards.
• Focus on delivering superior customer experience.
• Outstanding communicator able to stay calm in high-pressure situations.

Responsibilities

• Assist with customer enquiries and support front-line checkout staff.
• Create a friendly and helpful environment for customers and staff.
• Ensure all sales, including age-restricted products, comply with law and company policies.
• Promote health and safety and food safety initiatives throughout the department.

Skills

Checkout experience

Retail supervision

Lotto trained

Customer service

Strong communicator

Job description

We are looking for a talented and experienced person who has a real flair and passion for customer service that will assist our Checkout Manager and her team to deliver the best customer shopping experience possible.

It would be an advantage to have experience supervising and training staff, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor, Lotto trained.
• Motivated and driven by helping other team members to exceed their expectations
• Committed to maintaining high personal presentation standards of self and others
• A focus on delivering superior customer experience
• An outstanding communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with any customer enquiries and supporting the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promoting health and safety and food safety initiatives throughout the department

This is a full-time position consisting of all customer service duties. The days and hours of work will be Tuesday - Saturday with evening work and 1 closing shift required.

Overseas applicants must have NZ Citizenship, Permanent Residency or a Valid NZ Work Permit.

Applications close Friday 18th September 2026 or earlier if a successful application is found.