Checkout Supervisor

Foodstuffs NZ; Tauranga; Hybrid; NZD 52,000 - 68,000; Full time

Job summary

Brookfield New World in Tauranga is seeking a Checkout Supervisor to lead our checkout team. This full-time role offers 40 hours per week, with one weekend day, and shifts between 7:00am and 9:00pm to cover busy trading hours.

You will support the team, resolve queries, uphold high service standards, and help create a positive shopping experience for every customer. Previous retail or customer service experience and leadership skills are preferred.

Qualifications

• Previous retail or customer service experience.
• Supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to lead, motivate and support a team.
• Reliable, organised and able to work under pressure.
• Attention to detail and problem-solving skills.
• Competent with computers and cash handling.
• Remain calm and professional in a busy environment.
• Commitment to delivering an exceptional customer experience.

Responsibilities

• Oversee smooth day-to-day operation of the checkout department.
• Support the team, resolve customer queries and maintain high service standards.
• Create a positive shopping experience for every customer who visits the store.
• Lead by example and assist in training and motivating staff.

Skills

Retail experience

Leadership experience

Positive attitude

Customer service

Team leadership

Reliability

Attention to detail

Cash handling

Staying calm under pressure

Customer experience focus

Job description

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Checkout Supervisor

We are seeking a Checkout Supervisor who can embody our key values of Integrity, Excellence, Teamwork and Attitude. Brookfield New World is famous in the Tauranga community for the shopping experience our people create. Our customer service is exceptional, and we are very proud of our reputation.
We are looking for a motivated, customer-focused leader to join our Checkout team as a Checkout Supervisor . This is an exciting opportunity for someone who enjoys leading by example, supporting team members, and delivering outstanding customer service in a fast-paced environment.

This is a full-time position of 40 hours per week, including one weekend day. Shifts may be scheduled between 7:00am and 9:00pm, so availability across these hours is required.

As a Checkout Supervisor, you'll play a key role in ensuring the smooth day-to-day operation of the checkout department. You'll support the team, resolve customer queries, maintain high service standards, and help create a positive shopping experience for every customer who visits our store.
What We're Looking For:

• Previous retail or customer service experience.
• Supervisory or leadership experience is preferred.
• A positive attitude and strong work ethic.
• Excellent customer service and communication skills.
• The ability to lead, motivate, and support a team.
• Reliable, organised, and able to work well under pressure.
• Strong attention to detail and problem-solving skills.
• Competent computer and cash handling skills.
• The ability to remain calm and professional in a busy environment.
• A commitment to delivering an exceptional customer experience.

Closing Date: Saturday, 26 September 2026