Customer Service Supervisor

Foodstuffs South Island Limited; New Zealand; On-site; NZD 52,000 - 78,000; Full time

Job summary

Foodstuffs South Island Limited in New Zealand is seeking a talented and experienced person to assist the Checkout Manager and team in delivering the best customer shopping experience possible.

The ideal candidate will have experience supervising staff in a busy retail environment, Lotto training, and a passion for customer service, with strong communication and personal presentation. This is a full-time role with Tuesday–Saturday shifts, including evenings and a closing shift.

Qualifications

• An experienced checkout, retail supervisor, Lotto trained.
• Motivated and driven by helping other team members to exceed their expectations.
• Committed to maintaining high personal presentation standards of self and others.
• A focus on delivering superior customer experience.
• An outstanding communicator who can remain calm and confident in high pressure situations.

Responsibilities

• Assisting with any customer enquiries and supporting the front-line checkout staff in their role.
• Being a key factor in creating a friendly and helpful environment for customers and staff alike.
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies.
• Actively promoting health and safety and food safety initiatives throughout the department.

Skills

Checkout experience

Retail supervision

Lotto trained

Customer service

Job description

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We are looking for a talented and experienced person who has a real flair and passion for customer service that will assist our Checkout Manager and her team to deliver the best customer shopping experience possible.

It would be an advantage to have experience supervising and training staff, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor, Lotto trained.
• Motivated and driven by helping other team members to exceed their expectations
• Committed to maintaining high personal presentation standards of self and others
• A focus on delivering superior customer experience
• An outstanding communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with any customer enquiries and supporting the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promoting health and safety and food safety initiatives throughout the department

This is a full-time position consisting of all customer service duties. The days and hours of work will be Tuesday – Saturday with evening work and 1 closing shift required.

Overseas applicants must have NZ Citizenship, Permanent Residency or a Valid NZ Work Permit.

Applications close Friday 18th September 2026 or earlier if a successful application is found.