Customer Service Specialist II: Account & Order Support

myhrabc; Auckland; Sur place; NZD 42 000 - 52 000; Plein temps

Résumé du poste

Cencora is hiring for a full-time customer service role in Auckland. You will provide routine support across customer accounts, processing orders and service requests to ensure accurate and timely fulfillment.

You should have 2+ years in customer service or order management, with HDI CS Rep or CCPC certifications preferred. A High School Diploma/GED or equivalent experience is required.

Qualifications

• 2+ years in customer service or order management.
• HDI Customer Service Representative or CCPC certification preferred.
• High School Diploma/GED or equivalent experience required.

Responsabilités

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Connaissances

Customer service

Order management

Communication

Formation

High School Diploma/GED

Description du poste

Cencora is hiring for a full-time customer service role in Auckland. You will provide routine support across customer accounts, processing orders and service requests to ensure accurate and timely fulfillment.

You should have 2+ years in customer service or order management, with HDI CS Rep or CCPC certifications preferred. A High School Diploma/GED or equivalent experience is required.