Customer Experience Specialist – E‑commerce

North Beach; Upper Harbour; On-site; NZD 42,000 - 64,000; Full time

Job summary

North Beach in Auckland is seeking a Customer Service Assistant to join our energetic retail team. You will handle multi-channel customer inquiries, manage order issues, and support our e-commerce and marketing colleagues.

With 1–2+ years in retail customer service or administration, you bring Zendesk, Live Chat, and Microsoft Office familiarity, plus a keen eye for detail and a friendly, solution-focused attitude. This is a Monday–Friday, on-site role at our Albany head office.

Qualifications

• 1–2+ years experience in a retail customer service, e-commerce, or administration role.
• Experience or familiarity using Zendesk, Live Chat and Microsoft Office.
• Any experience with Ontempo is a bonus.
• Strong problem-solving capability with top-notch accuracy and attention to detail.
• Excellent written and verbal communication and a positive, upbeat phone manner.
• Great time-management skills with the ability to prioritise tasks in a fast-paced environment.
• A proactive, hands-on attitude with a genuine passion for fashion, e-commerce, and retail.
• We are looking for a collaborative person with strong attention to detail and a happy, can-do attitude.

Responsibilities

• Multi-Channel Customer Care: Deliver friendly, helpful customer service via email, Live Chat and phone; respond to enquiries and reviews.
• E-Commerce Operations & Order Management: Manage returns, exchanges, refunds and faulty item claims to ensure a great customer experience.
• Logistics & Claims: Create and send dispatch reports, file courier claims, and report dispatch errors.
• Store & Head Office Support: Assist store teams with picklists, gift cards, courier supplies and keeping Head Office running smoothly.

Skills

Retail customer service

E-commerce experience

Administration

Communication

Tools

Zendesk

Live Chat

Microsoft Office

Ontempo

Job description

North Beach in Auckland is seeking a Customer Service Assistant to join our energetic retail team. You will handle multi-channel customer inquiries, manage order issues, and support our e-commerce and marketing colleagues.

With 1–2+ years in retail customer service or administration, you bring Zendesk, Live Chat, and Microsoft Office familiarity, plus a keen eye for detail and a friendly, solution-focused attitude. This is a Monday–Friday, on-site role at our Albany head office.