Customer Service Rep II - Proactive Account Support

Cencora, Inc.; Auckland; On-site; NZD 40,000 - 60,000; Full time

Job summary

Cencora NZ in Auckland is seeking a customer service professional to support assigned accounts and ensure service continuity. You will handle routine inquiries, orders, and service requests through approved channels to resolve issues accurately and promptly.

With 2+ years in customer service, you will maintain records, coordinate with internal teams, and escalate non-standard issues to drive improvements in service operations.

Qualifications

• 2+ years of experience in customer service, customer support, order management, or related field.
• High School Diploma/GED or equivalent experience required.
• Certification in HDI Customer Service Representative, CCPC Global Certified Client Service Specialist, or equivalent preferred.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education

High School Diploma/GED or equivalent experience

Job description

Cencora NZ in Auckland is seeking a customer service professional to support assigned accounts and ensure service continuity. You will handle routine inquiries, orders, and service requests through approved channels to resolve issues accurately and promptly.

With 2+ years in customer service, you will maintain records, coordinate with internal teams, and escalate non-standard issues to drive improvements in service operations.