Rep II - Customer Service

myhrabc; Auckland; Vor Ort; NZD 42.000 - 52.000; Vollzeit

Zusammenfassung

Cencora is hiring for a full-time customer service role in Auckland. You will provide routine support across customer accounts, processing orders and service requests to ensure accurate and timely fulfillment.

You should have 2+ years in customer service or order management, with HDI CS Rep or CCPC certifications preferred. A High School Diploma/GED or equivalent experience is required.

Qualifikationen

• 2+ years in customer service or order management.
• HDI Customer Service Representative or CCPC certification preferred.
• High School Diploma/GED or equivalent experience required.

Aufgaben

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Kenntnisse

Customer service

Order management

Communication

Ausbildung

High School Diploma/GED

Jobbeschreibung

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Summary: Provides routine customer service support that sustains account coverage, service continuity, and customer satisfaction across assigned interactions. Processes customer inquiries, orders, and service requests through established channels to support accurate and timely resolution. Resolves standard service issues and coordinates with internal partners on order and fulfillment exceptions to reduce disruption and support a consistent customer experience. Maintains accurate service records and escalates non-standard matters to support effective issue tracking and operational continuity.

Responsibilities:

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education:

• High School Diploma/GED or equivalent experience required.

Experience:

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Certification in HDI Customer Service Representative, CCPC Global Certified Client Service Specialist, or equivalent preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Full time

Affiliated Companies

Affiliated Companies: World Courier (NZ) Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned