Logistics Customer Support Specialist (Contract)

World Courier (NZ) Limited; Māngere-Ōtāhuhu; On-site; NZD 60,000 - 75,000; Full time

Job summary

Cencora – World Courier in Auckland is seeking a proactive logistics assistant for a 15-month fixed-term contract starting 18 January 2027. You will manage customer communications by phone and email, prepare documentation, coordinate collections, and update clients on shipment progress, while supporting clinical trials logistics and portal training.

The role covers administration, training platform updates, portal queries, and cross-team collaboration to ensure timely shipments and high client

Qualifications

• Experience in a fast dynamic workspace and ability to multitask.
• Must be extremely reliable and process minded.
• Good working knowledge of MS Office Word and Outlook.
• Excellent oral and written English communications skills.
• Ability to process knowledge quickly and multitask.
• Attention to detail and strong time management skills.
• Ability to work in a team environment.

Responsibilities

• Respond to customer inquiries via phone and email and proactively communicate incidents within KPIs.
• Follow up on customer estimates and liaise with World Courier offices regarding shipments.
• Collaborate with operations to resolve shipment issues and ensure client satisfaction.
• Keep the Business Development team informed about client updates.
• Share information across World Courier business units and contribute ideas to improve efficiency.
• Create jobs in shipment processing systems and prepare shipping documentation (e.g., Hwbs, Customs Declarations).
• Coordinate shipment collections with agents and liaise with WC offices for approvals.
• Provide clients with shipment progress updates and address deviations.
• Perform monitoring reports and advise customers on shipment status daily.
• Complete the WC training platform weekly.
• Set up customers in the portal, provide training, and resolve portal queries.
• Monitor the Clinical Trial Logistics Management System (BSNG).
• Communicate with trial sites and prepare shipping documentation.
• Proactively maintain, global and NZ databases, and templates for collection requests and Customs invoices.

Skills

Communication skills

Multitasking

Attention to detail

Time management

Teamwork

Oral and written English

Tools

MS Office (Word & Outlook)

Job description

Cencora – World Courier in Auckland is seeking a proactive logistics assistant for a 15-month fixed-term contract starting 18 January 2027. You will manage customer communications by phone and email, prepare documentation, coordinate collections, and update clients on shipment progress, while supporting clinical trials logistics and portal training.

The role covers administration, training platform updates, portal queries, and cross-team collaboration to ensure timely shipments and high client