Rep II - Customer Service

Cencora, Inc.; Auckland; On-site; NZD 40,000 - 60,000; Full time

Job summary

Cencora NZ in Auckland is seeking a customer service professional to support assigned accounts and ensure service continuity. You will handle routine inquiries, orders, and service requests through approved channels to resolve issues accurately and promptly.

With 2+ years in customer service, you will maintain records, coordinate with internal teams, and escalate non-standard issues to drive improvements in service operations.

Qualifications

• 2+ years of experience in customer service, customer support, order management, or related field.
• High School Diploma/GED or equivalent experience required.
• Certification in HDI Customer Service Representative, CCPC Global Certified Client Service Specialist, or equivalent preferred.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education

High School Diploma/GED or equivalent experience

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details Summary

Provides routine customer service support that sustains account coverage, service continuity, and customer satisfaction across assigned interactions. Processes customer inquiries, orders, and service requests through established channels to support accurate and timely resolution. Resolves standard service issues and coordinates with internal partners on order and fulfillment exceptions to reduce disruption and support a consistent customer experience. Maintains accurate service records and escalates non-standard matters to support effective issue tracking and operational continuity.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education

High School Diploma/GED or equivalent experience required.

Experience

2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Certification

Certification in HDI Customer Service Representative, CCPC Global Certified Client Service Specialist, or equivalent preferred.

Benefits

What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Contract and Hours

Full time

Affiliated Companies

World Courier (NZ) Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Company Overview

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.