Customer Care Specialist II

World Courier; Auckland; On-site; NZD 52,000 - 68,000; Full time

Job summary

Cencora, at the heart of health, seeks a Customer Service Associate to sustain account coverage, service continuity, and customer satisfaction across assigned interactions. You will process inquiries, orders, and requests through approved channels to ensure accurate, timely resolution, and you will escalate non-standard matters as needed to support operational continuity.

Minimum 2 years in customer service or order management is required; a HDI CCSP or similar certification is a plus.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years in customer service, customer support, order management, customer operations, or related field.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education

High School Diploma/GED

Job description

Cencora, at the heart of health, seeks a Customer Service Associate to sustain account coverage, service continuity, and customer satisfaction across assigned interactions. You will process inquiries, orders, and requests through approved channels to ensure accurate, timely resolution, and you will escalate non-standard matters as needed to support operational continuity.

Minimum 2 years in customer service or order management is required; a HDI CCSP or similar certification is a plus.