Banking Customer Care Specialist

Westpac New Zealand; Dunedin; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Career growth

Parental leave top‑up

School holiday subsidy

Community programs

Job summary

Westpac New Zealand is hiring a Customer Service Representative at Moray Place in Dunedin. You’ll be the friendly first point of contact, helping customers with everyday banking needs, guiding them through online tools, and resolving issues with care and empathy.

Join a role that values curiosity, problem-solving, and a can‑do attitude as you support customers in the moments that matter and contribute to better futures for families and communities across Aotearoa.

Qualifications

• Background in customer service or administration.
• Comfort with using digital tools and guiding customers through them.
• Ability to juggle priorities while staying calm and solution‑focused.
• Willingness to learn about financial services and compliance.

Responsibilities

• Assist customers with online banking and card issues.
• Provide clear guidance and support in regulatory requirements.
• Deliver friendly, informative service to leave customers reassured.
• Navigate multiple tasks while maintaining accuracy and empathy.

Skills

Customer service

Digital tools

Problem solving

Communication

Tools

Digital banking tools

Job description

Westpac New Zealand is hiring a Customer Service Representative at Moray Place in Dunedin. You’ll be the friendly first point of contact, helping customers with everyday banking needs, guiding them through online tools, and resolving issues with care and empathy.

Join a role that values curiosity, problem-solving, and a can‑do attitude as you support customers in the moments that matter and contribute to better futures for families and communities across Aotearoa.