Part-Time Banking Helper: Customer Service & Digital Tools

westpacnz; Gisborne; On-site; NZD 26,000 - 33,000; Part time

Benefits offered by this job

Holiday leave

Wellbeing leave

Purchased leave

Banking benefits

Career growth

Parental leave top up

School holiday subsidy

Community programmes

Job summary

Westpac New Zealand in Gisborne is seeking a Part-time Customer Service Representative to be the friendly, calm voice our customers rely on. This permanent role is 22.5 hours per week, Tue/Wed/Thu 8:30am to 5pm, within Gisborne Branch.

You’ll help customers with online banking, card disputes, and navigating regulatory requirements, guiding them to the right digital tools and delivering clear, supportive solutions.

Qualifications

• Strong background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions‑focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long-term career delivering great outcomes.

Responsibilities

• Assist customers with online banking, card disputes, and regulatory guidance.
• Guide customers to digital tools and provide clear, supportive solutions.
• Maintain calm, empathetic communication while resolving issues.
• Handle multiple inquiries across shifts with a solutions-focused approach.
• Contribute to a positive banking experience for customers and communities.

Skills

Customer service

Digital tools

Multi-tasking

Financial services knowledge

Problem-solving

Growth mindset

Job description

Westpac New Zealand in Gisborne is seeking a Part-time Customer Service Representative to be the friendly, calm voice our customers rely on. This permanent role is 22.5 hours per week, Tue/Wed/Thu 8:30am to 5pm, within Gisborne Branch.

You’ll help customers with online banking, card disputes, and navigating regulatory requirements, guiding them to the right digital tools and delivering clear, supportive solutions.