Part-Time Banking Customer Service Pro (Gisborne)

Westpac New Zealand; Gisborne; On-site; NZD 25,000 - 32,000; Part time

Benefits offered by this job

4 weeks standard holiday + 5 wellbeing

Additional purchased leave up to 4 Wk

Banking benefits, insurance discounts

Career growth programs

Parental leave top up

School holiday subsidy

Environmental and community care

Job summary

Westpac New Zealand in Gisborne is seeking a Part-time Customer Service Representative for 22.5 hours per week. You’ll be the friendly face or voice customers rely on to navigate banking basics and resolve questions.

You’ll help customers with online banking, card issues, and regulatory guidance, guiding them to digital tools with empathy and calm problem-solving. If you love helping people and want a rewarding role in a supportive team, this position offers flexible hours and the chance to grow

Qualifications

• Background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to juggle multiple priorities calmly and solutions-focused.
• Understanding of financial services, compliance, or regulated environments.
• Strong problem-solving and adaptability.
• Growth mindset and desire for long-term career.

Responsibilities

• Assist customers with online banking access and tool usage.
• Resolve card disputes and answer regulatory questions.
• Guide customers to the right digital tools and resources.
• Provide calm, confident support and problem-solving on the spot.

Skills

Customer service

Administration

Digital tools

Multitasking

Financial services

Compliance awareness

Problem-solving

Growth mindset

Job description

Westpac New Zealand in Gisborne is seeking a Part-time Customer Service Representative for 22.5 hours per week. You’ll be the friendly face or voice customers rely on to navigate banking basics and resolve questions.

You’ll help customers with online banking, card issues, and regulatory guidance, guiding them to digital tools with empathy and calm problem-solving. If you love helping people and want a rewarding role in a supportive team, this position offers flexible hours and the chance to grow